Shipping

• Deliveries are made to the street level.
• Delivery times may vary, starting 24 business hours after the date of purchase.
• In remote areas or the Balearic Islands, these times may be slightly longer.
• Most of our products include FREE SHIPPING. In cases where there is an additional cost, it will be calculated before you finalize your order.
• Made-to-order products: Some products may have a longer preparation time because they are made to order. In these cases, the delivery time may be longer, but we guarantee their availability. To get a more accurate delivery date, we recommend checking availability before making your purchase.

Returns

• Baño Total will cover return shipping costs only in the event of an obvious defect in the product, subject to confirmation by our team.
• If the customer wishes to return an item due to a change of mind or any other reason unrelated to product defects, the customer is responsible for shipping costs.
• Returns will not be accepted after 14 calendar days from receipt of the merchandise, in accordance with current regulations.
• Special products: Some products are customized or made-to-order, and cannot be returned except for manufacturing defects. This condition will be clearly indicated in the description of these products.
• The product must be in its original packaging. For products shipped on a pallet, it is mandatory to keep the pallet in order to process the return. Additionally, the product must not have been installed or tampered with. If these conditions are not met, the return will not be accepted.

If you have any questions or need more information, please feel free to contact us. We’re here to help.

The product will be delivered to the street level. The delivery person will not carry the merchandise up to your home. Installation is not included with the products. You have the right to cancel your purchase within 14 calendar days (except in cases where Article 103 of the Consumer Protection Act applies); in such cases, the items sold must be returned to DISFRUTA TU BAÑO’s facilities at the buyer’s expense and risk, including shipping costs. It is the buyer’s responsibility to inspect shipments upon arrival and ensure that the goods have been delivered in a normal and undamaged condition.

Any damage you notice to the product packaging (broken, scratched, wet, or opened box) must be noted on the delivery receipt so that, in the event of any damage caused during shipping, the shipping carrier will be held responsible. Then, once you have received the product, you can inspect it at your leisure at home. Delivery times are provided for informational purposes only; they depend in particular on the availability of carriers and the order in which orders are received.

Claims regarding possible breakage will not be accepted more than 24 hours after receipt of the order. A delay in delivery does not hold DISFRUTA TU BAÑO liable nor serve as grounds for claims for damages. Return shipping costs will be covered by DISFRUTA TU BAÑO only in the case of an obvious defect acknowledged by DISFRUTA TU BAÑO. The customer will be responsible for shipping costs if they wish to return the product due to a change of mind. It is very important to inspect the product as soon as it arrives. If you have any questions about installation, please do not hesitate to contact us. Returns will not be accepted after 14 calendar days from receipt of the merchandise. For more information about our terms and conditions, please email us at info@banototal.com