All our dishes are CE certified, ensuring compliance with all existing EEC standards.

All our dishes have passed the durability tests with a rating of I, which is the highest score, as well as a class 3 anti-slip certificate, which is also the highest score that can be obtained.

Any product that presents a factory defect will have a 2-year warranty from the date of delivery.

We must bear in mind that this guarantee will not cover damages caused by incorrect installation or poor use of said product.

Likewise, the warranty will not cover cases in which chemical cleaning products not suitable for cleaning in sanitary spaces have been used.

At Baño Total you can find different payment methods, all of them secure and complying with all legal requirements.

Payment methods:

• Paypal: We offer the most popular, simple and secure format for making online transactions, without any type of commission.
• Online POS: Payment by debit or credit card through the BANKINTER payment gateway, which offers the best guarantees in compliance with legal and data protection requirements.
• Bank transfer: You will receive an order confirmation by email with our BANKINTER account number. You will not have to provide your bank details and direct debits will not be processed.
• Pay me back: Choose the number of installments into which to divide your purchase. Response to your financing request in seconds. No payrolls or paperwork.

Due to the large number of options depending on the model, measurements, colour and texture, it is impossible to have them all in stock, which is why on our website we differentiate between the models we have in stock, which we offer a delivery time of 5 working days, and those that we have to make to order, which will be delivered within 25 calendar days.

Delivery times may be modified on national holidays and long weekends.

Regarding the month of August for summer vacation.

Shower trays from Baño Total will be shipped with postage paid to the peninsular level.

For shipments to the Balearic Islands: All orders for screens and related products such as supplements will incur a surcharge of €45 + (VAT 21%).

Deliveries to homes are unloaded at the doorstep or street level, so the carrier is not required to bring the dish up or bring it into the home.

Once you have received the order, you have a period of 24 hours to check the merchandise and verify that it is not damaged due to possible impacts during transport.

If you notice any defect during this review, please contact us immediately and, if possible, provide us with a photo of the problem.

If you receive a product that does not match your purchase, it will be collected by an agency as soon as possible at no cost.

If you decide to return one of our dishes, even though it has been sent by us correctly, you must return it in its original packaging, in perfect condition so that it can be resold, and in that case the cost of transport will be deducted.

The refund will be made once the dish is in our warehouses and has been inspected.

The refund will be made through the same payment method used to purchase the item.

Returns must be sent to the address provided by Baño Total.

All our customers are important to us and we want to give priority to any incident that may arise after the sale of our product, in the best possible way.