The product will be delivered to the street level. The delivery person will not carry the merchandise up to your home. Installation is not included with the products. You have the right to cancel your purchase within 14 calendar days (except in cases where Article 103 of the Consumer Protection Act applies); in such cases, the items sold must be returned to DISFRUTA TU BAÑO’s facilities at the buyer’s expense and risk, including shipping costs. It is the buyer’s responsibility to inspect shipments upon arrival and ensure that the goods have been delivered in a normal and undamaged condition.

Any damage you notice to the product packaging (broken, scratched, wet, or opened box) must be noted on the delivery receipt so that, in the event of any damage caused by shipping, the shipping carrier will be held responsible. Then, once you have received the product, you can inspect it at your leisure at home. Delivery times are provided for informational purposes only; they depend in particular on the availability of carriers and the order in which orders are received. Claims regarding possible breakage will not be accepted more than 24 hours after receipt of the order. A delay in delivery does not constitute grounds for holding DISFRUTA TU BAÑO liable or for claiming damages. Return shipping costs will be covered by DISFRUTA TU BAÑO only in the case of an obvious defect acknowledged by DISFRUTA TU BAÑO.

The customer will be responsible for shipping costs if they wish to return the product due to a change of mind. Tempered glass is a highly resistant material on flat surfaces but very fragile at the corners. During installation, it is very important that the corners do not touch the floor and are not struck or scraped. If the glass panel breaks during installation more than 24 hours after the shower enclosure is received, the replacement glass will cost between 40 and 100 euros, depending on the type and size of the glass. It is very important to inspect the product as soon as it arrives. If you have any questions about assembly, please contact us and we will provide you with videos. Returns are not accepted after 14 calendar days from receipt of the merchandise. For more information about our terms and conditions, please email us at info@banototal.com